Shipping + Returns

 

Most Poppin products are available to ship via FedEx Ground to all fifty states, with additional fees for shipments to Alaska and Hawaii. Certain products or orders are too large or too heavy to ship via FedEx and would ship via Standard Freight as set forth below. Please note that we cannot ship Standard Freight orders or Third-Party Furniture products outside the Continental US.

We offer the following delivery service options:

* Please contact us at (888) 676-7746 for expedited service.

WHITE GLOVE DELIVERY + INSTALLATION
  • What to expect with White Glove: When you choose White Glove delivery and installation, a team of professional installers will arrive on a pre-arranged date to unpack, assemble, and situate your new items based on the floorplan. The installation team will remove all packaging, pallets, and trash.
  • White Glove delivery is only available in the 48 contiguous United States.
  • Once White Glove is selected, the Poppin team will reach out to ask delivery-related questions. Responses to these questions are required before the product can ship and an installation can be scheduled.
  • Inaccurate delivery information (e.g. elevator dimensions and elevator availability, receiving hours, loading dock availability, etc.) or inaccurate building information (e.g. floor plans, electrical plans, space not ready for furniture, etc.) may result in additional fees and/or installation delays.
  • White Glove delivery is subject to installer availability. Surcharges may apply if there are non-standard delivery requirements (e.g. stair carry, compressed delivery window, weekend or after-hours delivery).
  • White Glove delivery of electrical equipment covers the mounting of the electrical hardware for immediate use after final connections are made. All final electrical connections must be performed by a licensed electrician arranged for and scheduled directly by the customer.
How We Calculate White Glove Installation

PoppinPod

  • The PoppinPod Kolo 1 has a standard flat White Glove Installation fee of $500.
  • The PoppinPod Kolo 1 Plus has a standard flat White Glove Installation fee of $750.
  • PoppinPod Kolo 2 has a standard flat White Glove Installation fee of $1,000.
  • The PoppinPod Kolo 4 has a standard flat White Glove installation of $1,750.
  • The PoppinPod Kolo 6 has a standard flat White Glove installation of $2,250.
Please note that additional White Glove fees may apply for non-standard installations.

PoppinSpaces

PoppinSpaces White Glove Installation service follows our standard White Glove fees for general Poppin furniture outlined below. It is calculated as a percentage of total order value, prior to any discounts and sales tax.

Please note that additional White Glove fees may apply for non-standard installations.

General Poppin Furniture
Min Max White Glove Charge
$0 $999.99 $175
$1,000 $9,999.99 17.5%
$10,000 And Above 15%

White Glove fees for your order will be reflected at checkout.

POPPINPOD KOLO WHITE GLOVE DELIVERY + INSTALLATION
  • The PoppinPod Kolo 1 has a standard flat White Glove installation fee of $500.
  • The PoppinPod Kolo 1 Plus has a standard flat White Glove installation fee of $750.
  • The PoppinPod Kolo 2 has a standard flat White Glove installation fee of $1,000.
  • The PoppinPod Kolo 4 has a standard flat White Glove installation fee of $1,750.
  • The PoppinPod Kolo 6 has a standard flat White Glove installation fee of $2,250.
  • Please note that additional White Glove fees may apply for non-standard installations.
  • When you order a PoppinPod with a decal, the decal will arrive in separate packaging. A Poppin Project Manager will handle the installation of both your PoppinPod and the decal.
WHITE GLOVE INSTALLATION TERMS + CONDITIONS
  • Buyer shall ensure that the premises will be ready and accessible for delivery and that access will be sufficient to allow for off-loading, moving, and handling of Purchased Items. Ready and accessible means that the Buyer has obtained necessary approvals from its landlord, managing agent, and/or other parties in control of deliveries at the premises. If Poppin incurs material overtime costs due to the building not being ready and/or accessible, Buyer agrees to pay for the additional labor. Any loss or damage following the delivery is the Buyer’s responsibility.
  • Inaccurate delivery information (e.g. elevator dimensions and elevator availability, receiving hours, loading dock availability, etc.) or inaccurate building information (e.g. floor plans, electrical plans, space not ready for furniture, etc.) may result in additional fees and/or installation delays.
  • White Glove delivery is subject to installer availability. Surcharges may apply if there are non-standard delivery requirements (e.g. stair carry, compressed delivery window, weekend or after-hours delivery).
FREE ROLLING INSTALL (POPPINPOD OM ONLY)
  • If your office qualifies for our Rolling Install program,* our team of professional installers will deliver and install your fully-assembled PoppinPod Om entirely for free. They’ll roll the PoppinPod Om into your office, place it in your desired location, and clear away any packaging.
  • *Free Rolling Install is only available in the 48 contiguous United States. To qualify for Rolling Install, the entire pathway of the PoppinPod Om needs to meet some clearance dimensions. To see if you qualify for Rolling Install, Download our Rolling Install FAQ here.
FREE ROLLING INSTALL TERMS + CONDITIONS
  • Free Rolling Install is only available in the 48 contiguous United States.
  • Buyer shall ensure that the premises will be ready and accessible for delivery and that access will be sufficient to allow for off-loading, moving, and handling of Purchased Items. Ready and accessible means that the Buyer has obtained necessary approvals from its landlord, managing agent, and/or other parties in control of deliveries at the premises. Ready and accessible also means that the space meets all qualifications detailed in the Rolling Install FAQ.
  • If Poppin incurs material overtime costs due to the building not being ready and/or accessible, Buyer agrees to pay for the additional labor. Any loss or damage following the delivery is the Buyer’s responsibility.
  • Inaccurate delivery information (e.g. elevator dimensions and elevator availability, receiving hours, loading dock availability, etc.) or inaccurate building information (e.g. floor plans, electrical plans, space not ready for furniture, etc.) may result in additional fees and/or installation delays.
  • Rolling Install services are subject to installer availability. Surcharges may apply if there are non-standard delivery requirements (e.g. stair carry, compressed delivery window, weekend or after-hours delivery).
ROOM OF CHOICE DELIVERY
  • What to expect with Room-of-Choice delivery: When you choose Room-of-Choice delivery, a driver(s) will arrive on a pre-arranged date to deliver the boxes to a room of your choice. Pallet removal is included but the product will remain unassembled and fully packaged.
  • Room-of-Choice delivery is only available in the 48 contiguous United States.
  • Once Room-of-Choice delivery is selected, the Poppin team will reach out to ask delivery-related questions. Responses to these questions are required before a delivery can be scheduled. Delivery appointments are subject to carrier availability and require a four-hour delivery window. If a specific delivery date and/or time is requested, or a compressed delivery window is requested, and the carrier cannot accommodate this request in their normal scheduling, additional fees may apply.
  • Inaccurate delivery information (e.g. elevator dimensions and elevator availability, receiving hours, loading dock availability, etc.) may result in additional fees and/or a delayed delivery date.
  • Surcharges may apply if there are non-standard delivery requirements (e.g. stair carry, compressed delivery window, weekend or after-hours delivery).
STANDARD FREIGHT
  • What to expect with Standard Freight: When the items on your order are too heavy or too large to ship via FedEx Ground, we will ship via Standard Freight.
  • Standard Freight delivery method is currently only available in the 48 contiguous United States.
  • If the total weight of your order exceeds 600 pounds and/or includes item(s) that require Standard Freight delivery, a Poppin team member will reach out to ask delivery-related questions. Once all delivery-related questions are answered, the delivery can be scheduled. Delivery appointments are subject to carrier availability and require a four-hour delivery window. If a specific delivery date and/or time is requested, or a compressed delivery window is requested, and the carrier cannot accommodate this request in their normal scheduling, additional fees may apply.
  • Inaccurate delivery information (e.g. elevator dimensions and elevator availability, receiving hours, loading dock availability, etc.) may result in additional charges.
  • Once the product leaves our warehouse, you will receive notification in 3 - 10 business days to schedule your delivery window.
  • Assuming the pallet(s) fit through all doorways and there are no stairs, the shipment will be delivered into your space. Otherwise, the pallet(s) will be left at ground level and a signature will be required, indicating “goods received.”
  • Non-Poppin manufactured items shipping Standard Freight will deliver via the vendor’s nominated trucking company. Delivery dates are determined by the vendor’s production lead time stated on Poppin’s website. The driver will call when outside the delivery location. You will then be responsible for unloading the truck and carrying the product into your space. We therefore recommend White Glove installation for these items.
NEXT BUSINESS DAY DELIVERY + 2 BUSINESS DAY DELIVERY
  • For Next Business Day service, please contact us at (888) 676-7746.
  • Select furniture is excluded from expedited service.
  • All orders placed Monday - Friday before 12pm ET / 9am PT (excluding holidays) begin processing on the same day. If you place an order after 12pm ET / 9am PT, we begin processing the next business day.
  • Orders shipping to Alaska and Hawaii are not eligible for Next Business Day shipping.
STANDARD GROUND DELIVERY
FOR POPPIN PRODUCTS:

All orders placed Monday - Friday before 1pm ET / 10am PT (excluding holidays) begin processing on the same day. If you place the order after 1pm ET/10am PT, we begin processing the next business day. Please contact us at (888) 676-7746 for inquiries to Alaska and Hawaii.

FOR STEELCASE, TURNSTONE, HUMANSCALE, AND PABLO DESIGN PRODUCTS:

Non-Poppin manufactured product shipping Standard Ground delivery will ship via UPS or FedEx and are not available for delivery to Alaska and Hawaii. Estimated lead times can be found on Poppin’s website. Note that we cannot expedite these items.

PLEASE NOTE: Orders placed on the following Holidays will be treated as having been received on the following day. (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day). All shipping times are estimates and delays may occur due to weather, carrier delays, and other events outside of our control.

 

Returns

 

Returns are accepted as set forth below. To place an allowable return within the eligible timeframe, please contact Poppin via email (returns@hifisonic.com) with your order number and details on the items you’d like to return.

Product Return Policy
PoppinPod and PoppinSpaces Free 120 Day Returns

Returns of PoppinPod and PoppinSpaces products are accepted within 120 days of delivery free of charge, provided that the product is in new condition.

Please note:

  • If the product returned is no longer in new condition, the customer will be assessed a minimum 20% refurbishing charge that will be deducted from your refund.
  • All White Glove delivery and installation fees are non-refundable.
  • All refunds for eligible returns will be processed within 10 business days of receipt at Poppin’s facility.
  • For PoppinPod only: If holes for sprinkler head installation are cut in the PoppinPod, the PoppinPod is ineligible for return, although it will still be covered under the standard 5 year warranty.

Damages + Defects

Please inspect shipments for any visible carton damage and note that on the paperwork when signing for the delivery. Once assembled, inspect the product for any damage. If the product arrives damaged, contact us within 5 days to arrange an exchange at no cost to you.

Poppin Furniture Returns

Poppin furniture can be returned within 30 days from the date of receipt (exceptions may apply and are noted in product detail pages), in new condition and only if in the original packaging. These returns are subject to a 20% restocking fee which will be deducted from your refund. You are responsible for costs of return shipments. All White Glove delivery and installation fees are non-refundable.

IMPORTANT NOTE: White Glove installation includes the removal of packaging, so make sure to keep the packaging for items which you may want to return.

Any custom-made products (e.g. size or color) or products with modifications (e.g. table cuts) are not eligible to be returned.

All refunds for eligible returns will be processed within 10 business days of receipt.

See “Additional Details” below for information regarding the return of damaged or defective furniture.

Poppin Office Supply Returns
  • Office supplies are eligible for return within 30 days of the receipt for a full refund.
  • Items must be in new condition and in the original packaging to qualify for a full refund.
  • All refunds will be processed within 10 business days from receipt by Poppin.
Poppin Corporate Branding Returns

All Corporate Branding purchases are final; we do not accept returns of personalized/customized items.

Poppin Product Received As A Gift

You may return a gift for Poppin store credit.

Third-Party Furniture + Accessories Returns

Third-party furniture is eligible for return within 30 days of the receipt of the order and is subject to a 20% restocking fee. Read below for manufacturer-specific return information.

 

Additional Details

 
FURNITURE RETURNS: DAMAGES + DEFECTS

If product arrives damaged, contact us within 5 days to arrange an exchange or refund at no cost to you. Please inspect shipments for any visible carton damage and note that on the paperwork when signing for the delivery.

If there is a defect in manufacturing, we will replace furniture items under our Warranty Policy at no cost to you. See our Warranty Policy for details on initiating a claim.

RETURN PROCEDURES FOR PRODUCTS FROM: HUMANSCALE. PABLO, AND MEDIFY AIR
HUMANSCALE:

We accept returns on non-seating Humanscale products within 30 days. All returned and non-damaged refused orders are subject to a 20% restocking fee. Return shipping charges apply. Seating products from Humanscale may not be returned.

LAMPS by PABLO:

We accept lamp returns within 30 days from the date of receipt, in new condition and in the original packaging. All returned Pablo Lamps are subject to a 20% restocking fee.

MEDIFY AIR:

We accept returns on air purifiers within 30 days of purchase. After 30 days, Medify Air will repair or replace your item. Return shipping charges apply. Replacement filters from Medify Air may not be returned.

If there is a defect in manufacturing from any supplier, please contact Poppin and we'll help resolve the problem under the supplier's warranty policy.